● Platform · Operations

Where humans and AI
work together.

The unified inbox to operate all channels — WhatsApp, IG, Messenger and Web — with AI and humans on the same screen.

See Databot Live → Configure agent
MY-AI ▾
Connected 👁 Preview
Databot Live
Databot AI151
Pending72
Taken125
Inactive0
Finished+9999
Archived3
Channels
Databot0
WhatsApp132
Instagram19
Messenger0
Categories
Sales2
After-sales1
Billing0
Support3
Databot AI🔍
R
Rebecca B.1 day
Brand Kyb
C
Customer1 day
C
Chat AI2 days
Y
Yazmin T.5 days
where can I check…
T
Thomas M5 days
Hi, I'm interested
R
Rebecca B.
+569 32241043
TransferArchiveEnd
00:00:00When time runs out you'll need to send a template message.
K
Kyb — Brand Kyb18 May — 18:03
I'm sorry to inform you that I couldn't find shock absorbers for your CHEVROLET COLORADO 2023…18 May — 18:04
✈ Send template
Why it matters

Operating 4 channels in 4 apps is unmanageable.

01

Siloed conversations

Same customer, 3 separate histories.

02

Cold hand-off

Agent re-asks what the AI already resolved.

03

Lost customer profile

Name, ID, phone — each one somewhere else.

04

No queue visibility

SLA invisible. Everything measured by eye.

05

24h windows

WhatsApp closes without template reminder.

06

Manual reports

Volume, AHT, FRT, CSAT built in Excel.

How it works

One inbox. All channels.

Unified inbox

States, channels and categories on the left.

Pending, taken, inactive and finished with live counters. WhatsApp, Instagram, Messenger and Web in a single column.

  • 5 states with live counter
  • Native channels and configurable categories
  • Assignment by agent or team
  • Advanced search and filters
  • Agent view or full queue view
  • Real-time notifications
MY-AI ▾ Connected
Databot Live
Databot AI151
Pending72
Taken125
Inactive0
Finished+9999
Channels
WhatsApp
Instagram
Web
Taken▾ Filters
C
Carlos M. Support JR 1 min
J
Juan Support JL 2 hrs
A
Alicia H. KM Yesterday
R
Roberto V. Sales JR Yesterday
L
Lia S. PM 2 days
Timer + template

Never lose the 24h window.

Countdown timer always visible. Automatic alert to switch to template. Transfer, archive and end — all one click from the same screen.

  • 24h timer in conversation header
  • Alert before the window expires
  • Pre-approved template selector with one click
  • Transfer to agent or team
  • Archive or end from the same bar
  • Full action history per conversation
MY-AI ▾ Connected
C
Carlos M. ●
+569 1234 5678 🇨🇱
JR
TransferArchiveInfoEnd
00:22:22When time runs out you'll need to send a template message.
Welcome to our store! I'm online. How can I help you?26-09-2022 11:52
💬
C
Hi! I have a question — I placed an order on March 19 and want to know its status11:52
I'll check that for youJust now
💬
📎Type here😊🎙
AI → human hand-off

Hand-off with full context.

The AI passes to the human with the detected intent and already-collected data. The agent never re-asks. One click to return to AI when the human finishes.

  • Automatic intent and data summary
  • Configurable routing rules by condition
  • Clear visual separator in the chat
  • Agent-to-agent transfer with note
  • Return to AI with one click
  • Unified human + AI history
C
Carlos M.
+569 1234 5678
📋 Summary for incoming agent
• Customer: Carlos M. · +569 1234 5678
• Intent: find_order_status · Order of March 19
• Collected data: name, purchase date
• AI action attempted: find_order_by_date (no exact match)
C
I need to know the status of my order from March 19
👤
You're now speaking with agent Mario
Hi Carlos 👋 I'm Mario, let me help you with your March 19 order. Give me a moment to look it up.Just now
👤
✓ Hand-off complete · AI → Agent Mario · context transferred · 00:00:02
Customer profile

Always visible. Editable inline.

Status, assigned agent, customer data and notes attached to the contact. Sync to your CRM if you have one. No tab switching needed.

  • Status and assignee in real time
  • Name, ID, city, email, phone
  • Inline editable fields
  • Notes attached to the contact
  • Sync to HubSpot / Salesforce
  • Previous conversation history
←Information
Status—
AssignedUnassigned
AreaGeneral
Start18 / 05 / 2026 — 17:05
Initial questionKyb Brand Kyb
Customer data▾
👤NameRebecca B.
🪪IDAdd ID
📍CityAdd city
✉EmailAdd email
📞Phone🇨🇱 56932241043
Notes+ New
No notes yet
Impact

What changes.

1
Unified inbox
All channels on one screen.
-48%
Handle time
With persistent AI-to-human context.
+32%
CSAT
No re-asking on hand-off.
<15s
FRT
With AI responding first.
100%
Traceability
Every message and transfer recorded.
Real-time
Queue and SLA
No manual Excel reports.

Want to see it with your channels?

30 minutes. Connected to a real conversation from your business.

Book a demo →