● Ticketing

Databot's new ticketing system.
Decide, assign, escalate.

When your AI agent detects a support conversation, it automatically opens a ticket: categorizes it, assigns it by rules, and escalates with SLA. Your team only sees what matters.

  • Automatic AI → ticket routing
  • SLA with severity escalations
  • Table, kanban, and executive panel views
  • Visual drag & drop automations
Book a demo → See pricing
Tickets Inbox Statistics Automations
21
Total
15
Open
6
Closed
29%
Resolution
Closed
6
Follow-up
5
Open
3
Inbox

Table and board, one click away.

Your team chooses how to work. Saved filters, dynamic grouping, configurable columns, and SLA visible in every row.

TableBoard+ Create ticket
TrackingSubjectRequesterStatusPriority
IH40T18U7S
Payment processing error
SLA overdue		María Gonzálezfollow-upurgent
ERAX9YNUHZ
Billing issue
SLA overdue		Carlos Mendozafollow-upunassigned
PJJEMWQNE8
Bot not working
Nicolas Montalvafollow-upurgent
C2OQZSCGH9
Account access
Ana Rojasopenmedium
Board

Kanban with visible WIP and SLA.

Drag tickets between states. Alerts when a ticket stays too long in a stage. Drag-to-assign.

unassigned5
TKDXYXVHUJ
pffo
unassigned
SXEHGDFIMF
edfsasdas
unassigned
open3
MCVNWMWPNQ
test ticket
urgent
FPM4S2V55T
Can't find order
critical
in progress2
X5VM3O5BBQ
Chatbot not working
urgent
closed6
75TUCJRZXW
asasa
unassigned
Statistics

Live executive dashboard.

Total, open, closed, resolution rate, and average times. Filter by agent, period, and category. Exportable to your BI.

3d
Assignment
0m
Resolution
1d
Total
Tickets by category
identity management
web chatbot
deliveries
interaction
Automations

Visual drag & drop flows.

Triggers, conditions, and actions. Send email, assign, change status, notify Slack — all without code.

+
TRIGGER
When created
?
Condition
Priority = urgent
▶
Action
Send email

Overwhelmed by manual tickets?

Let's talk about how to move your support operation to an AI-first flow.

Book a meeting →