Your shopping center's
digital host.
Serves every visitor, 24/7.
Databot answers the 800,000 annual queries a 150-store mall receives: where is store X, what events are this weekend, where is parking, how to access promotions. On WhatsApp, web and digital screens.
Hi! I'm the assistant for Arauco Maipú Mall. How can I help you today?
Where is the Zara store? And what are the hours today?
Zara is on level 2, south wing, store 234. Today it's open from 10am to 10pm (Sunday). Need directions from the main entrance?
Is there anything special this weekend?
Yes 🎉 This Saturday there are discounts of up to 40% in more than 80 brands. Shall I send you the list?
The mall gets thousands of queries. Your team can't answer them all.
Always outdated directory
Stores closing, new openings, name changes. The website info always arrives late.
Variable hours
Regular hours, holidays, peak season, cyberday. Every weekend is different.
Events nobody knows about
Concerts, activities, exhibitions, launches. The event calendar gets lost on the website.
Scattered promotions
Each store communicates its own offers. Visitors have no unified source.
Parking and access
"Where do I enter?", "How many floors?", "Is there motorcycle parking?" — staff can't always answer.
Call center saturation
70% of calls are basic queries a bot could resolve in seconds.
Emergency communication
Emergency closure, holiday hour changes, outage notices. Nothing gets through in time.
International visitors
In tourist malls, queries arrive in English or Portuguese. Staff can't always respond.
A bot that knows every corner.
Store directory
Over 150 stores with name, category, level, wing and hours.
Events and activities
Updated listings: dates, descriptions and how to attend.
Parking
Rates, entrances, floors, zones and map.
Food and dining
Food court, restaurants, cafés and vegetarian options.
Cinema and entertainment
Showings, schedules and availability.
Promotions
Daily deals, cyberday, sales and app benefits.
More than a directory. A concierge that acts.
Your mall in natural language.
The visitor asks as they would speak to a person: "I'm looking for an affordable children's clothing store" — the bot understands the intent, filters options and responds with store, level and hours. Always updated from your CMS or spreadsheet.
- Semantic search · By category or description
- Filters · Price, level, category, open now
- Real-time hours · Including holidays
- Store info · Photos, phone, website
- CMS integration · Automatic updates
- Interactive map · Sends the navigation link
Looking for a shoe store with Adidas
Found 2 shoe stores with Adidas available:
Events visitors discover before arriving.
Load the month's events once. The bot recommends them based on date, profile and channel. From a food festival to a brand launch — every event reaches the right visitor at the right moment.
- Bulk upload · By CSV or integration
- Segmentation · Families, adults, kids
- Reminders · WhatsApp notification 1 day before
- Cross-promotion · "Since you're going, also check..."
- Metrics · Reach per event and conversions
Real numbers from malls with Databot.
Actively using Databot in production.
Answered per year in a standard-sized mall.
Without human assistance required.
To the mall's call center.
WhatsApp, web and digital screens.
Including holidays and peak season.
Your mall already gets thousands of queries. AI can answer them.
In 30 minutes we'll show you the bot with your shopping center's directory active, responding on WhatsApp.
Schedule demo →