Bookings, confirmations
and care
that never fails.
An AI agent that schedules and confirms medical appointments via WhatsApp, sends exam preparation reminders, answers administrative questions and escalates to a human when there is a clinical case. Reduces no-shows and frees your contact center.
Your clinic's contact center is overloaded.
AI decompresses it.
The problems faced by clinics, hospitals and medical centers. Databot solves them with clinical compliance and human escalation when needed.
25–35% no-show rate
One in 3 appointments is missed. Every empty slot is an idle physician. Automated WhatsApp reminders bring it down to <15%.
Endless phone queues
20+ minute calls just to book an appointment. Patients hang up, the call center saturates, complaints rise.
Manual rescheduling
Cancelling and rebooking is friction. If it's easy via WhatsApp, patients reschedule instead of ghosting.
Exam preparation
Fasting, medication suspension, bringing prior results. If not communicated properly, the exam gets repeated. Wasted cost and time.
Administrative queries
Coverage, agreements, co-pays, budgets. 70% of call center volume is administrative, not clinical.
Results and referrals
"Did my results arrive?" "Do I need to see a doctor for this?" — constant questions answerable with clear rules.
Regulatory compliance
Sensitive data, consent, mandatory escalation in clinical cases. The AI must know when to pass to a human — no exceptions.
Multiple branches and specialties
Each branch has its own schedule, physicians and agreements. The patient wants one conversation. The agent unifies it.
An agent that understands schedules, specialties
and when to say "I'll transfer you".
Book a medical appointment like chatting with your receptionist.
The patient writes in natural language: "I need a cardiologist in Las Condes as soon as possible". The agent checks the live schedule, filters by specialty, branch, physician, insurance and availability, and returns 3 options to confirm with one tap. Bidirectional sync.
- Connected to your scheduling system
- Search by specialty, physician or symptom
- Filter by insurance plan and coverage type
- Instant confirmation + reminder
- 1-click rescheduling and cancellation
- Automatic waitlist
Reduce no-shows with reminders patients actually read.
Reminder 48h before, confirmation 24h before, arrival instructions on the day. If the patient can't make it, they reschedule right from the chat. The slot is freed for the waitlist. No-show drops from 30% to 13%.
- Official approved WhatsApp templates
- Two-way confirmation with one tap
- Automatic rescheduling of freed slots
- Physician notification on changes
- Confirmation rate metrics by specialty
📅 Wed Oct 15 · 09:30
👨⚕️ Dr. Andrés Pérez · Cardiology
📍 Lo Fontecilla · Tower A · Room 412
Will you be attending?
Fasting, medications, what to bring — explained for each patient.
Each exam has its own preparation. The bot sends personalized instructions (8h fast, aspirin suspension, bring order and prior results) based on the procedure and the patient's age. Reduces repeated exams due to poor preparation.
- Preparation library by procedure
- Personalization by age, condition and medication
- Staggered reminders (3d, 1d, 1h before)
- Multilingual support (Spanish, English, Portuguese)
When there's a risk symptom, escalate to a human. No exceptions.
We configure non-negotiable clinical rules: chest pain, bleeding, breathing difficulty, suicidal ideation. The bot makes it clear it does not diagnose, escalates to the on-call medical team and passes the full conversation context. Clinical, ethical and regulatory compliance.
- Configurable clinical escalation rules
- Mandatory "not a medical diagnosis" disclaimer
- Priority escalation to emergency / on-call
- Auditable logs for regulatory compliance
I am not a medical professional. Based on the symptoms you describe, I am connecting you now with the emergency team.
If symptoms are severe: call 131 (SAMU) immediately.
What changes when a clinic operates with Databot.
Average reduction in appointment absenteeism.
Freed slots are automatically rescheduled from the waitlist.
of administrative queries resolved without the call center.
on WhatsApp — vs. 8min on the phone queue.
in non-clinical queries (coverage, schedules, results).
of at-risk cases escalated to a human via hard rules.
Do you operate a clinic, hospital or healthcare network?
We'll show you in 30 minutes how Databot works with your scheduling system, your insurance agreements and your clinical rules — with full regulatory compliance.
Schedule a meeting →