Helpdesk Automate ticket creation with Jira Service Management.
Centralize your multichannel support and automatically create Jira Service Management tickets from chat. The team receives each case with the full conversation history. Define when the integration activates and keep context at all times.
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Tickets with full history
Each ticket includes the conversation history, customer data and configurable custom fields.
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Centralized multichannel support
Unify queries from WhatsApp, Instagram, Facebook and web into a single Jira workflow.
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Full control over the integration
Define exactly when a ticket is created and which conditions trigger the handoff to humans.
Frequently asked questions
What types of tickets can be created?
You can create any Jira Service Management request type: incidents, service requests, problems and changes.
Do I control when a ticket is created?
Yes, you define the exact conditions: by user intent, keywords, or when the bot decides to escalate.
What information is included in the ticket?
Full conversation history, customer data, source channel and custom fields you configure.
Does it require technical setup?
No code required. Connect with your Jira instance credentials in minutes.
Is it compatible with Jira Cloud and Jira Server/Data Center?
Yes, Databot is compatible with Jira Service Management Cloud and on-premise versions (Server/Data Center).
What happens if I change my Jira instance domain?
You can update your instance domain from the Databot settings without losing the integration.
Jira Service Management + Databot
Empieza hoy, sin configuración técnica
Conecta tu cuenta en minutos y automatiza desde el primer día.
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