Measure how your customer feels. Right in the chat.
Your agent sends the survey on its own, in every conversation, as soon as it detects it has ended: CSAT, NPS and FCR in one tap. No emails nobody opens: answers land in your reports by channel, by agent and by inquiry reason.
More than 200 companies in Chile, Latin America and Spain
Three questions, the full picture of your service.
The agent sends them automatically when each conversation ends. Each one answers a different question about your business.
5 stars or 5 emojis. How happy were they with this interaction? Ideal for evaluating every conversation and every agent.
“How would you rate the service?”
Would they recommend you? It measures the relationship with your brand beyond a single inquiry.
“How likely are you to recommend us?”
Was it solved on first contact? The metric with the biggest impact on your team’s workload.
“Did we solve your question?”
Asking at the right moment changes the answer.
Automatic, at the end
The agent detects the conversation has ended and asks right then, while the experience is fresh.
One tap
Buttons on WhatsApp, Instagram or your website. No email to open, no form to fill in.
With context
Every answer is linked to the conversation, the channel, the agent and the reason.
Your metrics, ready for Monday’s meeting.
No spreadsheets or survey exports. Compare channels, the AI agent against your team and the month-over-month trend.
- CSAT, NPS and FCR by channel, agent and reason
- AI agent vs. human team
- Open comments with the original conversation
- Filter conversations by result: low score, unresolved, detractors
- Monthly trend in Analytics
A bad score doesn’t stay a number.
Answers feed the rest of Databot so you improve every week.
Find who left unhappy
Filter conversations with a low score or unresolved and win the customer back in time.
See Databot Live →Train your agent
Unresolved conversations show what your AI agent still needs to learn.
See Re-training →Start measuring your service from week one.
We show you how the surveys look on your channels and which reports you get.