“Where is my order?” Answered instantly.
Your agent checks the order status in your store and with the courier, and answers the customer on WhatsApp, Instagram or your website. At any hour, without your team opening a single system.
More than 200 companies in Chile, Latin America and Spain
It arrives tomorrow between 10:00 and 14:00.
The most repeated question in your e-commerce.
Every status inquiry costs your team minutes: find the order in the store, open the courier, copy the status and reply. And during Cyber or Christmas it multiplies.
Always the same question
“Where is my order?”, “When will it arrive?”, “Has it shipped yet?”, every single day.
Two systems per answer
The status lives in the store and the tracking with the courier. Nobody has them together.
Customers waiting
After hours the question goes unanswered and comes back as a complaint the next day.
From the question to the real status, in seconds.
Tracking is a tool your agent uses in the conversation when it detects the customer is asking about their order.
The customer asks
However they like: “where is my purchase?”, “it hasn’t arrived”, “when will it arrive?”.
It identifies the order
It asks for the order number, the email or the detail you define, and validates it.
It checks store and courier
It reads the status in your platform and the tracking in Envíame or Fazt.
It answers clearly
Status, estimated date and tracking code, in plain language.
Connected to your store and your couriers.
Your own API 
Using another courier? We review it in the demo.
It doesn’t just inform: it solves.
If the order is late or the customer wants to change it, the agent doesn’t leave it there.
Opens the ticket itself
Delays, failed deliveries or returns are logged with the order linked.
See Ticketing →Hands off with context
If it needs a person, your team picks it up in Databot Live with the order in view.
See Databot Live →Notifies before they ask
With Automations, it sends a WhatsApp when the order changes to “shipped”.
See Automations →Ask it about a real order from your store.
In the demo we connect your store and your courier and you see how your agent answers.