Level 1, resolved in seconds.
Level 2 and 3, escalated with context.
Databot handles all level 1 support automatically: FAQs, order status, returns, passwords, billing. For level 2 and 3 we escalate with full context to a human in Databot Live, or create tickets in Databot Support, Salesforce Service Cloud or Zendesk.
The modern support pyramid.
The bot absorbs the repetitive volume. Your human team focuses on complex cases, with full conversation context.
FAQs, order status, returns, billing, password reset, store hours, locations. No human. In seconds.
The bot escalates to a human when it detects complexity, frustration, or rules that require judgment. The agent receives full context.
Bugs, large refunds, technical issues. Ticket with SLA in Databot Support, Salesforce Service Cloud or Zendesk.
The 10 things that no longer reach your team.
Live courier query, returns status and ETA.
● auto-resolvedStep-by-step guide, generates label, closes the case.
● auto-resolvedInvoice resend, company data, payment date.
● auto-resolvedIdentity verification and assisted reset.
● auto-resolvedNearest branches, hours, stock by store.
● auto-resolvedCodes, discounts, conditions, dates.
● auto-resolvedLive catalog query, alternatives.
● auto-resolvedModifies delivery if the order allows it.
● auto-resolvedSends receipt, invoice or confirmation to email.
● auto-resolvedWarranty policy, terms, payment methods.
● auto-resolvedWhen we need to escalate, we do it with context.
You decide the routing. Each conversation can end in one or several destinations according to the rules you define.
Human + AI in unified inbox
L2 · when frustratedDatabot's native ticketing system
L3 · no external helpdeskNative bidirectional sync
L3 · enterpriseTickets with classification
L3 · existing helpdeskEverything you need to operate.
Human + AI, in the same inbox.
The bot detects it needs human help — frustration, complexity, a specific rule — and hands off the conversation to Databot Live. The human agent receives the case summary, full customer history and response suggestions. No losing the thread, no asking the same thing twice.
- Automatic escalation detection
- AI case summary for the agent
- Unified history WhatsApp · web · IG
- Contextual response suggestions
- Multi-agent with SLA per channel
- Return to bot when done
Customer requests tax ID correction on invoice F-2890. Purchase made 3 days ago. Already tried once via web without success. Neutral tone, no emotional escalation. Requires manual adjustment in system.
Tickets, SLA and kanban — without paying for another tool.
If you don't use Salesforce or Zendesk, we give you the ticketing system. The bot creates the ticket with category, priority and customer data. Your team works in table, kanban or executive dashboard, with drag & drop automations and visible SLA.
- Automatic ticket creation
- SLA with severity escalation
- Table / kanban / statistics view
- No-code automations
| ID | Subject | Status | Priority |
|---|---|---|---|
TKT-001 | Double charge refund | in progress | urgent |
TKT-002 | API integration bug | open | critical |
TKT-003 | Invoice tax ID error | closed | medium |
TKT-004 | Return inquiry | closed | low |
Already have a helpdesk? Even better.
We connect with your existing platform. The bot creates tickets with classification, priority and customer data, directly in your tool.
Native bidirectional sync, cases and enterprise SLA.
Tickets with automatic classification and SLA.
Agile integration for technical teams.
What our customers see.
The bot closes 70% of conversations without human intervention.
Average initial response time across all channels.
Customer satisfaction measured post-conversation.
Reduction in unit cost of service.
Each human agent handles 3x more complex cases.
Uninterrupted service without overnight shift costs.
Overwhelmed with repetitive tickets?
We'll show you in 30 minutes how to absorb 70% of volume without expanding your team.
Schedule a meeting →